This policy applies to the Meridian Lattice Systems website and related business enquiries. It describes our intended practices as a fictional business. It does not replace the terms agreed with a customer for a particular service.
Information we collect
Depending on how you interact with us, we may collect contact details and business information you choose to provide, such as your name, work email, company, role, country or region, team size, enquiry topic and message. If you use a customer service, we may process account, configuration, operational and technical information needed to provide and support that service under the applicable agreement.
When you browse the website, basic technical information may be recorded by our hosting and security systems, such as browser type, pages requested, approximate time of access and network information. We do not ask you to send passwords or unnecessary sensitive information through the public contact form.
How we use information
We use information to respond to business enquiries, assess whether a service may be relevant, communicate about a potential or existing business relationship, operate and protect the website, maintain records and meet applicable legal obligations. Customer service data is used to deliver, secure, troubleshoot and improve the contracted service according to agreed instructions.
We do not sell personal information. We do not use contact-form details for unrelated marketing without an appropriate basis and required permission.
Legal grounds for processing
Where data protection law requires a legal basis, processing may be based on steps taken at your request before a contract, performance of a contract, our legitimate interests in operating a business and keeping our systems secure, consent where required, or compliance with a legal obligation. The applicable basis depends on the context and the relevant privacy law.
Cookies and similar technologies
This website may use strictly necessary technologies that support core site operation, security or preference handling. If optional analytics or similar technologies are used, they should be disclosed and consent obtained where required by law. You can control cookies through your browser settings; disabling necessary technologies may affect some site functions.
Retention
We keep enquiry information for as long as reasonably needed to respond, manage a potential or existing business relationship, maintain appropriate records and resolve disputes. Customer service information is retained according to the customer agreement, operational need and applicable law. When information is no longer needed, it is deleted or de-identified using a reasonable process, subject to backups and legal retention duties.
Service providers
We may use service providers to host the website or software, support communications, protect systems, provide analytics where appropriately configured, and deliver professional or administrative services. Providers receive only information reasonably required for their task, are subject to appropriate contractual terms and are not authorized to use it for their independent purposes except as permitted by law.
Security
We use organizational and technical measures intended to protect information against unauthorized access, loss or misuse. No website, transmission method or storage system can be guaranteed completely secure. We review access and operational practices in light of the information and risks involved and respond to suspected incidents through our internal procedures.
International transfers
Information may be processed in countries where Meridian or its service providers operate. When personal information is transferred across borders, we use a transfer mechanism or safeguard required by applicable law, which may include an adequacy decision or approved contractual protections. Further transfer details can be discussed through the contact route below.
Your rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection or portability, and to withdraw consent where processing relies on consent. You may also have the right to complain to a relevant supervisory authority. Rights are subject to legal limits and identity verification. To make a request, contact us and describe the information or interaction involved.
Children and sensitive information
This business website and service are intended for professional use, not for children. Do not submit sensitive personal information through the general contact form unless we have specifically requested it through an appropriate, agreed process.
Changes to this policy
We may revise this policy when our practices or legal requirements change. The updated version will be posted here with a revised date. A material change will be handled in the manner required by applicable law.
Contact us
For privacy questions or rights requests, contact Meridian Lattice Systems through the contact page or write to PLAZA D'HONDURES 26 VALENCIA - 46022 Spain (ES). You can also call +16674043761. Please do not include confidential credentials in your request.